Australian Consumer Law
Our Refund & Returns Policy is guided by the Australian Consumer Law (ACL). You are entitled to a replacement, repair, or refund when a product has a major failure, and to a replacement or repair if the product has a minor failure.
A major failure includes situations where:
- The item is significantly different from its description
- The item is unsafe
- The item is not fit for its intended purpose
- The item cannot be easily repaired within a reasonable time
If a product is faulty, damaged, or incorrect, we will resolve the issue as quickly as possible.
Returns for Faulty or Incorrect Items
If you receive an item that is:
- Faulty
- Damaged in transit
- Not as described
- Incorrectly supplied
Please contact us as soon as possible with your order details and a description of the issue. We may request a photo to help assess the problem.
Where required, we will provide:
- A replacement
- A repair
- Or a refund
We will cover any return postage costs for faulty or incorrect items.
Change‑of‑Mind Returns
Under the Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind.
However, at our discretion, we may accept a return for unopened, unused items in original condition. If accepted:
- Return postage is the responsibility of the customer
- A refund will be issued once the item is received and inspected
We reserve the right to decline change‑of‑mind returns for items that have been opened, used, or damaged after delivery.
How to Request a Return
To request a return or refund, please contact us at:
ACT & District Central Service Office of Alcoholics Anonymous
Email: [email protected]
Please include:
- Your name
- Order number
- Details of the issue
- Photos (if applicable)
We will respond promptly and guide you through the next steps.
Shipping Costs
- For faulty, damaged, or incorrect items: we cover all return shipping costs.
- For change‑of‑mind returns (if accepted): the customer covers return shipping.
Processing Time
Refunds will be processed to the original payment method once the returned item is received and inspected. Processing times may vary depending on your bank or payment provider.